Privacy Policy

Introduction

This Privacy Policy (the “Policy”) explains how Publishing.com LLC, doing business as Publishing.com, Publishing.ai, AI Publishing Academy, Publishing Accelerator, and the Mikkelsen Twins (“Publishing.com”, “Publishing.ai”, “Company”, “we,” “our,” or “us”), collects, stores, uses, and discloses the information of our users including individuals who visit our websites at www.publishing.com, www.ai.publishing.com, or any other website that links to this Policy (the “Sites”) and use Publishing.ai services (“Services”). 

If our information practices change, we will post these changes on this page. We encourage you to visit this page periodically to learn of any updates. If you do not agree with this Policy or our practices, please do not use the Sites or Services.

Information We Collect

Information You Provide to Us Through Our Sites

When using our Sites, you may provide information about yourself, including your name, contact information including professional or employment related personal information, log-in information, content consumed on the Sites, such as eBooks, audiobooks, and print-ready PDF files uploaded and shared, and any other information you choose to provide. We also collect financial data and taxation data such as account holder name, bank name, account number, currency of account, Tax ID, citizenship, and country of residence. We also collect certain sales data, including date and time, marketplace, ASIN, author, paid-units, free-units, and title of an order, as well as Amazon KDP Email and Dashboard Cookies.

Information Collected Automatically

We (and other entities) automatically collect information relating to your interactions with us and our Sites, including browser type, IP address, unique device identifier, pages visited and other activities on the Sites such as video viewing history, device type, and time and date of visit, and other information we collect through the use of cookies, web beacons, and similar technology. We may also collect information including sales-relevant data from third parties, such as our business partners. See the “Digital Advertising & Analytics” section of this privacy policy to learn more about the use of this information and the choices available to you. Additionally, we use session replay and similar technology to record and better understand your interactions on the Services. 

When Information is Collected

We collect this information when you create an account, use our Services, fill out online and offline forms, enter a contest or promotion, register for events, contact us, or interact with us for any other purpose. We may also collect your mailing and billing information when you place an order with us. 

How We Use Your Information

We may use your information for any lawful purpose, including the following:

• To fulfill your orders for our Services and to provide our Sites or Services;
• To provide you with notices about your account and subscriptions;
• To carry out our obligations and enforce our rights arising from any contracts between you and us, including for billing and collection;
• To respond to your inquiries, including questions about order status;
• To operate and improve our Services; 
• To inform and train our AI models;
• To operate, personalize, and improve the Sites, including for analytics purposes;
• To promote and market our Services, including to send updates, promotions, advertisements, and marketing materials that may be of interest to you;
• To comply with the law and to maintain the security of our Sites; or 
• With your consent, or as otherwise disclosed at the time information is collected.

We may use information that has been de-identified or aggregated without limitation. 

Information Sharing 

We may share the information we collect with other parties, including the following:

• With our subsidiaries and affiliates;
• With contractors and third-party service providers who process information on our behalf, such as payment processors, data hosting services, and email service providers, or with our legal or business advisors;
• With any affiliates or joint venture partners that we may have in the future;
• As part of a corporate sale, merger, or acquisition, or other transfer of all or part of our assets, including as part of a bankruptcy proceeding;
• Pursuant to a subpoena, court order, governmental inquiry, or other legal process or as otherwise required by law, to protect our rights or the rights of third parties, or to protect the safety or security of any person or entity;
• With your consent or as otherwise disclosed at the time of data collection or sharing.

We may share information that has been de-identified or aggregated without limitation. 

Digital Advertising & Analytics

We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on behalf of us and others on non-affiliated platforms. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information Advertising Providers collect about your use of the Sites over time, including information about relationships among different browsers and devices. This type of advertising is known as interest-based advertising.

You may visit the DAA Webchoices tool at www.aboutads.info to learn more about this type of advertising and how to opt out of this advertising on websites by companies participating in the DAA self-regulatory program. You can also exercise choices regarding interest-based advertising on your mobile device by downloading the appropriate version of the DAA’s AppChoices tool at https://youradchoices.com/appchoices.

If you delete your cookies or use a different browser or mobile device, you may need to renew your opt-out choices exercised through the DAA Webchoices tool. Note that electing to opt out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests. 

We may also work with third parties that collect data about your use of the Sites and other sites or apps over time for non-advertising purposes. Publishing.com uses Google Analytics and other third-party services to improve the performance of the Sites and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our Sites, visit www.google.com/policies/privacy/partners, and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout.

Additionally, your browser may offer tools to limit the use of cookies or to delete cookies; however, if you use these tools, our Sites may not function as intended.

Third-Party Links and Tools

The Sites may provide links to third-party websites or apps. We do not control the privacy practices of those websites or apps, and they are not covered by this Policy. You should review the privacy policies of other websites or apps that you use to learn about their data practices.

The Sites also includes integrated social media tools or “plug-ins.” If you use these tools to share personal information or you otherwise interact with these features on the Sites, those companies may collect information about you and may use and share such information in accordance with your account settings, including by sharing such information with the general public.

Your interactions with third-party companies and your use of their features are governed by the privacy policies of the companies that provide those features. We encourage you to carefully read the privacy policies of any accounts you create and use.

International Users

This section applies to those that use our Sites from the European Economic Area, Switzerland, or the United Kingdom.

Sometimes, we process personal information with your consent. On other occasions, we may process personal information when necessary to fulfill a contract or where required to do this by law. We may also process personal information when it is in our legitimate interests to do this (e.g., for customer service, for product development, or for safety and security purposes) and when these interests are not overridden by your data protection rights.

Please be aware that the personal information we collect may be transferred to and maintained on servers or databases located outside your state, province, country, or other jurisdiction, where the privacy laws may not be as protective as those in your location. 

You have a right to the following:

• To request access to the personal information we hold about you;
• To request that we rectify or erase your personal information;
• To request that we restrict or block the processing of your personal information;
• Under certain circumstances, to receive personal information about you that we store and transmit to another without hindrance from us, including requesting that we provide your personal information directly to another, i.e., a right to data portability; and
• Where we previously obtained your consent, to withdraw consent to processing your personal information.

To exercise these rights, contact us using the “Contact” section below. Please be aware that we may be unable to afford these rights to you under certain circumstances, such as if we are legally prevented from doing so.

Additionally, you have the right to lodge a complaint against us. To do so, contact the supervisory authority in your country of residence.

U.S. State Privacy Rights 

Specific U.S. states grant individuals certain rights under state privacy laws with respect to personal information we collect. If you are subject to the privacy laws of such states, this section of the Policy contains disclosures required by law and explains rights that may be available to you.

Personal Information We Collect and Disclose. In the preceding 12 months, Publishing.com collected and disclosed the following categories of personal information: 

• Personal and online identifiers (such as first and last name, email address including your Amazon KDP email address, or unique online identifiers);

• Recordkeeping information (such as physical characteristics or description, insurance policy number, bank account number, credit card number, debit card number, or any other financial information, and records and copies of your correspondence if you contact us);
• Characteristics of legally protected classifications (such as race or gender);
• Commercial or transactions information (such as records of products or services purchased, obtained, or considered, and sales data, including date and time, marketplace, ASIN, author, paid-units, free-units, and title of an order);
• Geolocation information;
• Internet or other electronic network activity information (such as browsing history, search history, interactions with a website, email, application, content consumed on the Sites, or advertisement);
• Sensory information (such as call recordings or other audio, electronic, or other similar technology);
• Professional or employment-related information;
• Inferences drawn from the above information about your predicted characteristics and preferences; and
• Other information about you that is linked to the personal information above.

We share personal information for targeted advertising purposes but do not otherwise engage in “sales” of personal information as defined by state laws. We do not knowingly sell or share personal information of individuals under 16. Specifically, in the past 12 months, we have disclosed the following categories of personal information to third-party business partners—such as advertising networks, content providers, and application providers—for advertising and marketing purposes, including targeted advertising: 

• Identifiers;
• Recordkeeping information;
• Internet or other similar network activity;

Categories of Sources. We collect personal information from the following categories of sources: 

• You;
• Our affiliates and joint venture partners;
• Our business partners; 
• Our service providers; and
• Advertising companies and networks. 

Our Purposes for Processing Personal Information. We use and disclose the personal information we collect for our commercial and business purposes, as further described above in the “Information Use” section of this Policy.

We may use and share de-identified information to the extent permitted by applicable law. When we use de-identified information, we maintain and use the information in de-identified form and do not attempt to re-identify it, except to check whether our deidentification processes satisfy the requirements of applicable law.

Recipients of Personal Information. We disclose the categories of personal information designated above to the categories of third parties listed above in the “Information Sharing” section of this Policy for commercial and business purposes. 

Your Rights. Residents of certain states have rights with respect to the personal information collected by Publishing.com. You may be able exercise the following rights regarding personal information, subject to certain exceptions and limitations:

• The right to confirm whether we are processing personal information about you.
• The right to know the categories and specific pieces of personal information we collect, use, disclose, and sell about you; the categories of sources from which we collected personal information about you; our purposes for collecting or selling personal information about you; the categories of personal information about you that we have sold or disclosed for a business purpose; and the categories of third parties with which we have shared personal information.
• Depending on your state, a list of the specific third parties to which we have disclosed personal information;
• Depending on your state law, the right to receive a portable and readily usable copy of the personal information we have collected about you, to the extent feasible. 
• The right to correct inaccuracies in the personal information we have collected about you. 
• The right to request that we delete the personal information we have collected about you.
• The right to opt out of (i) the sharing or processing of personal information for targeted advertising; (ii) the sale of personal information; or (iii) profiling for decisions that have significant effects. Please note that if you opt out of certain practices, we may be unable to provide you with some services. Additionally, we do not knowingly sell or share personal information of individuals under 16.
• The right not to receive discriminatory treatment for the exercise of the above privacy rights.

To exercise any of the above rights, please contact us using the following information and submit the required verifying information, as further described below:

• Online at https://pubby.ai/dnc.
• By phone at +1 (737) 727-2100. 
• By emailing us at support@publishing.com. You can submit any of the above requests by contacting us as described in the “Contact” section. 

Additionally, for individuals subject to certain state laws, if you have submitted a request that we have not reasonably fulfilled, you may contact us to appeal our decision by sending an email with the subject line “Appeal” to support@publishing.com.

Verification Process and Required Information: Note that we may need to request additional information from you to verify your identity or understand the scope of your request. You will not be required to create an account with us to submit a request or have it fulfilled. We will require you to provide, at a minimum, basic contact information like your name and phone number. 

Authorized Agent: Depending on your state law, you may also designate an authorized agent to make requests on your behalf by designating such an agent in writing or through a power of attorney. We will require the agent to provide us with proof that you have authorized the agent to make requests on your behalf prior to accepting requests from the agent.

Retention

We retain personal information in identifiable form only for as long as necessary to fulfill the purposes for which the personal information was provided to us or, if longer, to comply with legal obligations, to resolve disputes, to enforce agreements, or to satisfy any similar essential purposes. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of personal information, the purposes for which we process personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. Once the retention period expires and if not otherwise required to retain information by law, we will delete or de-identify personal information.

Your Choices

To opt out of our email marketing, you can use the link provided at the bottom of each marketing message. If you opt out of our email marketing, we will still send you messages related to our transactions and relationship with you, such as order confirmations. To opt out of third-party services, please contact us at 737-727-2100 or support@publishing.com.

For choices with respect to third-party interest-based advertising activities, please see the “Digital Advertising & Analytics” section above.

Updating Your Information

When you have an account with us, you may review, change, or update your contact information by logging into your User dashboard and visiting your profile settings page or interacting with our chatbot. 

Changes to Our Privacy Policy

If our information practices change, we will post these changes on this page. We encourage you to visit this page periodically to learn of any updates.

Contact

If you have questions, comments, or concerns about this Policy, please contact us at support@publishing.com or www.publishing.com/contact.